Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, the painting must be in the same condition that you received it, in its original packaging. 

To start a return, you can contact me at esther@shadowluxart.com. Please note that returns will need to be sent to the following address: 125 Peel Terrace, Busselton 6280, WA, Australia

Return shipping is at the full expense and responsibility of the buyer. 

Damages and issues
Please inspect your painting upon reception and contact me immediately if the item is defective, damaged so I can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
Any questions, please contact me at esther@shadowluxart.com.